At Good Earth Provisions, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return policy. Please read the following guidelines carefully.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be returned within 30 days of the original purchase date.
• The item must be unused, unworn, and in the same condition that you received it.
• The item must be returned in its original packaging, with all tags and labels attached.
• You must provide a valid proof of purchase, such as the order number or receipt.

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Items marked as “Final Sale” or “Clearance”
• Personalized or custom-made items

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [Your Contact Email Address] or [Your Phone Number] to request a Return Merchandise Authorization (RMA) number. Please provide your order number and a brief explanation of the reason for the return.
2. Once you receive the RMA number, securely package the item in its original packaging, along with a copy of the proof of purchase.
3. Clearly write the RMA number on the outside of the package.
4. Ship the package to the following address: [Your Return Address]

Please note that you are responsible for the return shipping costs, unless the return is due to a defect or an error on our part.

3. Inspection and Processing

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 1. If the return is approved, we will process your refund or exchange within 7-10 business days.

4. Refunds

If you are eligible for a refund, the refund will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card company.

Shipping costs are non-refundable, unless the return is due to a defect or an error on our part.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please indicate your preference when requesting the RMA number. Exchanges are subject to availability. If the desired item is not available, we will issue a refund instead.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Email Address] or [Your Phone Number]. We will arrange for a replacement or a full refund, including the original shipping costs. We may require you to provide photographic evidence of the damage or defect.

7. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Downloadable software products
• Items marked as “Final Sale” or “Clearance”
• Personalized or custom-made items

8. Contact Information

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Email Address] or [Your Phone Number].